Effective Date: 10/10/2024
This Privacy Policy outlines how FrenchWise (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with our services, particularly in relation to our work in connecting Hong Kong students with French international schools.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, contact details (email address, phone number), date of birth, and nationality.
- Educational Information: Academic history, language proficiency, and educational aspirations.
- Health Information: Necessary for providing student health insurance and ensuring a smooth transition to life in France.
- Visa and Immigration Details: Information required for visa applications and communications with the Consulate of France.
- Accommodation Preferences: Preferences related to student housing.
How We Use Your Information
We may use the information we collect for the following purposes:
- Personalized Consultation: To understand your aspirations and provide tailored advice on education options.
- Application Process Guidance: To assist you through the application process, including visa applications.
- Insurance Services: To facilitate the provision of student health insurance.
- Accommodation Assistance: To help you find suitable housing options.
- Ongoing Support: To provide continuous assistance for settling in France, including organizing activities and tours.
- Communication: To send you updates, newsletters, and promotional materials related to our services.
Legal Basis for Processing Personal Information
We process your personal information based on your consent, contractual obligations, and legitimate interests, in accordance with the Personal Data (Privacy) Ordinance of Hong Kong.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors that assist us in delivering our services (e.g., accommodation services).
- Educational Institutions: To facilitate your application and enrollment in schools.
- Consulate of France in Hong Kong: For visa processing and other necessary communications.
- Insurance Providers: To arrange for student health insurance.
We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
You have the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Request deletion of your personal information.
- Withdraw consent to the processing of your personal information at any time (where applicable).
To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you by email or through a notice on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.
This Privacy Policy ensures that we comply with relevant laws while respecting your privacy. Thank you for trusting FrenchWise with your educational journey!